| Table of Contents Being Cabin Crew | The Ugly Truth Part 6 Page 1 – A Royal Commendation Page 1 – Lana’s Investigation Continued Page 2 – More from Lana’s Investigation Page 3 – Yet More from Lana’s Investigation Page 4 – Almost Finished but not Quite Page 5 – That’s It for This Chapter Being Cabin Crew | The Ugly Truth Part 8 |
A Royal Commendation
On Bart’s LinkedIn profile he states whilst serving as a police officer he received a Royal Commendation.
Bart is a devious and hateful narcissist who’s also a habitual liar. I was immediately suspicious about the existence of this award so wanted to confirm its existence.
Having scoured the internet I could find nothing regarding a Royal Commendation that was associated with the police.
The only thing that comes up on Google for a Royal Commendation can be seen in the following screenshot. It’s a fictitious medal awarded for merit in Star Wars!
Having asked a few ex and currently serving police officers if they had ever heard of this award, none had.
I messaged the police force where Bart worked who told me they couldn’t give me any information about it. They recommended I submit a Freedom of Information request.
In that request I explained I had learnt someone had been awarded a Royal Commendation whilst serving as a police officer on their force a few years ago. I asked what it was awarded for.
I initially found it odd the police wouldn’t give me this information. Surely there’s no breach of confidentiality in telling me the purpose of an award. Unless of course it doesn’t exist.
Bart also states in his LinkedIn profile he received another award for merit whilst in police school. I also asked about that.
The police were happy to tell me about an award that was given for long service but wouldn’t say anything about a Royal Commendation or the “student’s student award” awarded during training.
I believe they wouldn’t give me that information because having said someone had told me they’d received these awards, if the police confirmed they didn’t exist they would in effect be telling me Bart was lying. Somewhere along the line that’s likely to be a breach of trust/confidentiality.
Therefore they said they were not able to share this information because it involved a third party.
I have since had a conversation with someone who served on the same police force as Bart a couple of years after he left. He messaged following a post I made on social media. He said he had never heard of either of the two awards.
Lana’s Investigation Continued
I want to return to the outcome of the initial grievance investigation carried out by Cabin Crew Manager Lana.
The following excerpt comes from minutes taken by Employee Relations Consultant Pedro during the meeting that took place between Bart and Lana;
This point relates to the gay-themed cartoon that I showed T and Ven on the bus to the airport in Atlanta.
These first two screenshots come from Anna’s witness statement. The third comes from my defence;
This also comes from minutes taken during the meeting between Bart and Lana.
None of the crew were spoken to at any time during the investigation by Crew Manager Lana, Hayley or the Head of Department who heard my appeal.
It’s clear from his response Bart was being asked about his engagement with customers. The only thing he mentions is that he helped someone out by giving them a battery. Why didn’t he mention any of these incidents which are far better examples. They come from his written complaint;
His comment regarding his level of customer engagement regularly being described as exceptional and one of the best ever seen on board is typical of a narcissist.
Furthermore the cabin crew are not required to do any “introductions” to customers seated in the Premium cabin.
Customer Relations confirmed there was nobody by the name of Mark or Jason sitting anywhere in First Class.
Bart mentions the name Mark twice, once in reference to Mark and Jason and again when he talks about Mark and Iris. Yes according to the passenger manifest there was nobody by the name of Mark in First Class.
Customer Relations confirmed there was a customer by the name of Pam in Premium. I forgot to ask whether there was an Iris in First Class. The company could have done that as part of their investigation into my claim that Bart was lying.
Bart undoubtedly has an excellent memory yet seems to have forgotten about these three encounters which if true, would have demonstrated pretty good customer engagement.
The battery incident is a nothing. Most cabin crew will go out of their way to help a customer if they can. Giving someone a battery because you have a spare is the minimum anyone could do.
I once lent someone my reading glasses because they had lost theirs. I’ve also allowed people to make calls and send texts from my phone more times than I can remember. I also once allowed someone to call the U.S whilst we were on the tarmac at Heathrow because her father was very ill. I didn’t at the time have roaming so the call cost me a considerable amount of money.
Being the narcissist that Bart is, he believes nobody could possibly be as kind as him. Yet as someone who takes a huge amount of pride in the standard of service delivered by members of my team, I saw nothing that stood out despite working alongside him on two long sectors.
This next allegation demonstrates like so much else, what a farce this investigation was.
In Anna’s witness statement she refers to Bart and me by our surnames. In the screenshot below CM (crew member) is Bart and FSM (FM Flight Manager) is me.
I didn’t say I did not “deliberately” ignore Bart. I said I didn’t ignore him because the incidents that have been raised never happened.
Regarding the encounter in the hotel corridor Anna says they were on their way to have drinks with the crew. By this she means they were going to T’s room for pre-dinner drinks.
Having been ignored by me not once but twice according to Bart’s complaint although Anna seems to have forgotten about the second alleged encounter, they said nothing about what had just happened to anyone.
Out of nine witness statements nobody was aware of me ignoring or excluding anyone at any time. How strange considering Bart and Anna allege I ignored them both for the entire trip and went on to give several examples.
Bart did not try to say “hello” to me when we checked out the hotel. This comes from his complaint;
Bart’s reason for saying “I looked at Laurence to acknowledge him however he ignored me again” was because whilst waiting for the crew to arrive in the lobby to check out, I was sitting with T and Katrina talking about how to run services on the flight home. Both were working up for the first time in supervisory roles and the flight was full.
Therefore Bart knew he had to be careful what he said because he didn’t know what T and Katrina would write in their witness statements.
As an ex police officer he knew statements would be requested from the entire crew. I stated in my response to Bart’s complaint that during check-out I didn’t see Bart.
According to Lana’s LinkedIn page she has a degree in criminology and sociology. I find that incredulous. Although a vast subject, sociology includes the study of human social relationships and deviant behaviour. Yet she failed to recognise a narcissist and habitual liar when she came face to face with one. She also failed to see similar traits in his fiancée.
Despite proving much of what Anna and Bart said was lies, Lana still believes the incident in the corridor may have happened.
In the outcome to her investigation Lana says “I accept this may have happened but cannot say if it was intentional.” She then says it should be a learning for me to pay attention to my team.
Whilst writing this last paragraph I looked at Lana’s LinkedIn page once again because I wanted to check I got it right and she did have a degree in criminology and sociology.
When I saw her latest post I could not believe what I was reading.
Lana blocked me from viewing her LinkedIn page and turned comments for this post off. Having recently looked at her profile using a different account, she states she has completed a Mental Health First Aid course.
I sincerely hope the knowledge she gained will spare others from enduring the same traumatic experience I went through, especially now that she’s the head of a department.
What “very experienced manager” Hayley says shows just how little she knows about mental health. Does she really think men who are struggling with depression walk around looking sombre and miserable?
Nobody I ever flew with would have any idea what I was dealing with in my life. I always came across as a happy and outgoing person. It’s called “putting on a front.” Very few people and especially men who struggle with mental health want anyone to know what they’re going through.
The truth is you will rarely be aware of what someone is dealing with. I only told the company because I had to. I would have preferred to have kept it private.
I would also have preferred not share some of the most intimate details of my life in a story published online. However I feel this is a story that really needs to be told.
Being at work made me happy. I loved my time on the aircraft and loved my time away. My days of going out drinking and partying were long gone but I was sociable and believe I was generally liked.
Following the disciplinary meeting carried out by Hayley I shared a letter with her from a clinical psychologist who I had been seeing. He confirmed it was unlikely I would touch anyone inappropriately.
She was aware of my struggles with mental health because we had spoken whilst I was off sick with stress following the first investigative meeting with Lana.
At the time of sending her that WhatsApp message I was in a deep state of depression.
Hayley upheld every complaint against me including one that had already been dismissed at the investigation stage.
The evidence I submitted proved without reasonable doubt that Bart was lying. I also gave several examples to prove he and his fiancée Anna had colluded with other members of the crew.
It didn’t make the slightest bit of difference.
I am not saying because I was struggling with my mental health that Bart’s complaint should not have been investigated. Nor am I saying complaints should not have been upheld were they to be valid. As my evidence proved, none of Bart’s complaints were valid.
In response to me asking Hayley in writing to be mindful about when she sent me the outcome of her investigation, I received it three hours after I landed from a flight.
In response to my request she said;
“In terms of the outcome letter I am always mindful of flying duties and intend to send the outcome by email after I have reviewed your roster.”
Despite being a Cabin Crew Manager she has no understanding of what’s it’s like to be Cabin Crew because she has never flown full or part time as Cabin Crew.
So she looked at my roster, saw I was landing from the company’s first celebratory flight to Tel Aviv and decided that was an appropriate time to send me the negative outcome of her investigation. I had nine days off before my next trip.
With that in mind it’s important to remember one of the complaints she upheld was that I didn’t give consideration as to how Bart may feel when I sent him his performance appraisal.
I was told I couldn’t be sure he was rested or in a good place at the time he opened it. It was sent more than twenty four hours after we landed.
Being Cabin Crew | The Ugly Truth 