Being Cabin Crew | The Ugly Truth Part 4

Table of Contents

Being Cabin Crew | The Ugly Truth Part 3

Page 1 – Fighting Hatred in the Workplace
Page 2 – Employing a Sociopath
Page 3 – The Day that Changed My Life
Page 3 – When It All Becomes Too Much
Page 4 – Shalom Tel Aviv
Page 5 – Post Flight Customer Feedback
Page 6 – Cue Second Disciplinary
Page 7 – Outcome of the Grievance
Page 8 – Yee Haw The Last Page!

Being Cabin Crew | The Ugly Truth Part 5

Employing a Sociopath

In this chapter I want to cover something else that took place. Lower down are some screenshots from Bart’s complaint and Anna’s witness statement.

Regarding the video I showed on the bus taking us to the airport in Atlanta, it was an adult naughty gay cartoon that was sent to me by the First Officer shortly after we boarded the bus at the hotel.

After he shared it with me I replayed it on my iPhone and was laughing to myself.

I was sitting alone at the front minding my own business. Lottie was behind me. Bart and Anna and Ven and T were sat either side of the aisle in the row behind her.

Whilst I was watching the video crew member T asked me what I was laughing at. He was sitting next to Ven. With them both being gay I turned around and showed them the video. Not wanting Lottie to see it I stretched my arm out beyond her line of sight. She confirms in her witness statement she was unaware of a video being shown.

I angled my ‘phone away from Bart’s side of the bus because with the cartoon being rude and gay I didn’t want anyone else to see it.

Bart claims whilst it was playing I was commenting on it. There really wasn’t much to say, it was pretty self explanatory and the music made it even funnier so no commentary was necessary. The video was fifty one seconds. Furthermore with the screen of my phone facing away from me I could not see the cartoon as it played.

The following comes from Bart’s complaint;


Anna stated in her witness statement she saw the video and found it offensive.

Here’s what actually happened. After playing the video for T and Ven they both asked me to send it to them. T confirms that in his witness statement.

Having received it T replayed it on his iPad. By this time I had turned around. I could hear several of the crew laughing as it played. I knew what they were watching because I could hear the music.

Due to the angle of my phone when I played it to T and Ven, Anna and Bart could not have seen it. Anna was across the aisle from T in the aisle seat. Bart was next to her in the window seat. They would only have been able to see the video when T replayed it on his iPad.

The following screenshot comes from Anna’s statement;

copy of text from correspondence
CM = Crew Member. FSM (FM) Flight Manager. She referred to me and Bart throughout her statement as CM/FSM followed by our surnames

Bear in mind our outbound flight to Atlanta was half empty. I had given the crew a two hour break in the bunks despite it being a day flight and there being no requirement for rest breaks. The flight was quiet and uneventful. When we landed with it being Christmas Eve everyone was in high spirits and looking forward to the evening ahead.

On the return journey to the airport the flight crew (pilots) do not deliver “a brief” to the cabin crew on the bus. The captain simply wished everyone Merry Christmas. Note how Anna and Bart both claim I gave the video a name.

Here’s some screenshots of the video. The last scene is a bit naughty so I’ve not included it.

Here’s more from Anna’s witness statement. You may recall in an earlier chapter I said her and Ven repeatedly use the phrase “it made me feel (very) uncomfortable”;

copy of text from correspondence

I provided evidence to the company which showed I chatted with my partner on WhatsApp for the remainder of the bus journey to the airport. During our conversation I also sent him the video. Each message has a time on it. I therefore didn’t as Anna states turn my phone off and throw it hard into my bag. My carry-on bag was with my suitcase in the back of the bus!

The next screenshot is from evidence submitted as part of my defence. I’m referring to the meeting Bart had with crew manager Lana in relation to his complaint. The minutes of this meeting were included in the outcome of her investigation;

copy of text from correspondence

In T’s witness statement he gets mixed up which is not surprising considering witness statements were requested almost four months after the flight.

I want to mention this because it shows how manipulative Bart and Anna are. The following comes from T’s witness statement;


The video I sent him and Ven was the naughty gay-themed cartoon. A few minutes later the First Officer showed me another video. It was of a Christmas-clad reindeer talking about how he hates Christmas. The C word was used extensively. It was pretty offensive. The First Officer was playing it to me and to anyone else who wanted to watch it. As it played others behind me were also watching it. He didn’t send this video to me or to anyone else.

Neither Anna or Bart make any reference to this video at all. Mia makes a vague reference to it but says she didn’t see it. T makes a direct reference to it.

I have to admit I did tell a white lie when asked about this video. I said I knew nothing about it. Unlike Bart, Anna and Ven I’m a decent person and didn’t want to get someone into trouble who was just having some fun.

Here’s another extract from Anna’s witness statement. For point of reference I’m two inches taller than her. In the photo in the previous link she’s not wearing a Christmas sweatshirt.

Not a single word this sociopath says in her witness statement is supported by the three crew members who worked alongside Bart and I in First Class. Very little of what she says is supported by T who worked up as Purser. Anna and T worked out of the same galley in Economy on two long sectors and are friends outside of work.

T had told me when we spoke at the check-in area that two of the cabin crew were his friends. One of those was Anna, the other was Mia.

I proved throughout my defence that Anna was a liar and was fabricating evidence but it fell on deaf ears.

As someone who was already struggling with confidence since returning to work after being off for almost two years with anxiety and depression you can’t imagine how her hateful lies made me feel. During my darkest moments suicide was never far from my mind.

Anna is a perfect example of a sociopath. In her Facebook posts she comes across as a warm, friendly, likeable person with a big heart.

The following screenshot comes from her page. You’ve already seen several extracts from her witness statement so can see what’s behind the mask.

Her statement will be published in full later in the blog.


definition of a sociopath
Definition of a sociopath

copy of written correspondence
From Anna’s witness statement. FSM = FM Flight Manager

Anna mentions my alleged touching not being “sexually motivated” because she knows that I’m gay. This is someone who really knows what she’s doing.

The inappropriate touching allegation was according to the Head of Cabin Crew upheld because of ‘evidence’ submitted by Anna, Bart and Ven.

In this next screenshot the blue text comes from Bart’s complaint. The second paragraph comes from Anna’s witness statement. The remaining text is from Ven’s statement.

According to eight other witness statements nobody noticed any unusual behaviour between myself and Bart at any time.

copy of written correspondence

You may recall from the previous page that the company’s “anti harassment and bullying policy” states;

“All colleagues and others should be treated with dignity and respect and you should always consider whether your words or conduct could be offensive. Even unintentional harassment or bullying is unacceptable”.

The “Our Standards” Policy states;


It’s clear these policies are selectively enforced.

This next screenshot also comes from Anna’s complaint. The matter of entering cabin crew working positions into my company iPad has been explained previously. In this link you can see what Bart says about it.

The fact Ven, Bart and Anna all mention this demonstrates collusion took place. In the outcome to my appeal the Head of Cabin Crew states she could find no evidence of collusion.

Ven told Bart and Anna that I didn’t enter working positions into my iPad. He had absolutely no way of knowing that information at all. He also didn’t understand how the system worked. Bart was told by crew manager Lana this complaint had to be removed because it was unjustified.

It wasn’t only “unjustified” it was a false and malicious statement.

copy of written correspondence
From Anna’s witness statement. VoC = Voice of Customer Questionnaire. JR90 = Relatively new employee. CSS = Purser, FSM = Flight Manager

Everyone should be treated with dignity and respect and you should always consider whether your words or conduct could be considered to be offensive to others“.

The paragraph above comes from the airline’s Our Standards policy. The policy I was repeatedly accused of being in breach of particularly through my use of the words “quite why” in Bart’s performance review.

T who was working up as Purser in Economy didn’t complete any performance reviews on his crew despite it being mandatory. He was required to complete a review on Anna, Mia, Peter and do upward feedback on me.

Katrina who was working up as the other Purser (at the front of the aircraft) completed Bart’s review. She also did upward feedback on me. I also received upward feedback from Claire who was also in First Class.

Bart states in his complaint he was given 10/10 by Katrina for both sectors. Had I not entered working positions into my iPad nobody would have been able to complete any performance reviews at all. That’s how the system works.

If employee mental health was taken seriously Bart, Anna and Ven would have been dismissed for gross misconduct.

Although Anna was made redundant in response to Covid, Bart, Ven and Mia kept their jobs. Ven has since been promoted to Purser and Bart has now left the company.

As a consistently high performing employee during my thirty years with the airline I received a final written warning for bullying, harassment, overbearing supervision and inappropriate touching. There’s wasn’t a shred of evidence to support any such behaviour.

In the days before hearing my appeal the Head of Cabin Crew requested a second incident that had been reported to her to be dealt with as a final written warning. In accordance with employment law, due to a “conflict of interests” she should have passed this matter immediately to another manager. They should then have decided how it should be dealt with. I only became of this quite recently.

The manager who conducted the grievance hearing (not the initial investigation) into this second matter downgraded it to a written warning. For that reason I wasn’t dismissed despite it being upheld. The outcome was delivered just before the outbreak of Covid.

When redundancies were announced in response to Covid these two disciplinaries led to me losing my job. I was told the reason for me being made redundant was also because I was an underperforming Flight Manager. My recorded performance scorecard for 2018 (see previous link) and 2019 shows I was in fact well above average.

With the passage of time what I came to realise was the Head of Cabin Crew was the driving force behind both grievances.

I knew from early on something strange was going on but didn’t know what it was. Despite submitting huge amounts of evidence to prove Bart and his accomplices were lying, neither cabin crew manager or the Head of Cabin Crew had any interest in questioning them further.

I began to believe the Head of Cabin Crew wanted me out because I’d been off for almost two years on long term sick. I’d also been off again since returning to work because of having to deal with Bart’s grievance. I could see no other reason for what was clearly a witch hunt.

Afterall she was “responsible for implementing performance improvement plans with a focus on enhancing cabin crew productivity.”

It wasn’t until I started writing my blog that I remembered something that had happened between us some years earlier. It was a eureka moment and everything suddenly fell into place.

She didn’t want me out because of my sickness, she wanted for revenge for something that had happened some years earlier.

From the company’s Procedures Manual

%d bloggers like this: